Privacy Policy for VoyageTimes

 

At VoyageTimes ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of any personal data you provide while using our services. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.voyagetimes.net or engage with us in any related services, including the purchase of group trips and personalised travel plans.

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This policy is compliant with the General Data Protection Regulation (GDPR), applicable to users from the European Union, and other relevant privacy laws. By using our services, you agree to the terms outlined in this Privacy Policy.

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1. Data Controller Information

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The data controller responsible for processing your personal data is:

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VoyageTimes

Proprietor: Dimitrios Vamvakas
Address: Aristofanous 5, Patra, Greece, 26500
Email: info@voyagetimes.net

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If you have any questions about this Privacy Policy, please contact us at the email address above.

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2. What Personal Data We Collect

We may collect and process the following personal data about you:

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2.1 Personal Information You Provide to Us:

• Name: To identify you as a customer.

• Contact Information: Email address, phone number, and postal address (used for communication regarding bookings, payments, and travel plans).

• Payment Information: Bank details, Payment card details (processed through secure third-party payment processors and not stored by us).

• Travel Preferences and Plans: Details provided to tailor your trips (e.g., preferred destinations, group size, dates, etc.).

• Account Information: If you create an account with us, your login credentials will be stored securely.

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2.2 Automatically Collected Information:

• Usage Data: Information about how you use our website, including IP address, browser type, and usage patterns.

• Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. See our Cookie Policy below for more details.

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3. How We Use Your Personal Data

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We use your personal data for the following purposes:

• Service Provision: To plan and facilitate your group trips and personalised travel plans.

• Communication: To respond to inquiries, provide customer support, and send booking confirmations or updates.

• Payments: To process and manage payments for your travel bookings securely.

• Personalisation: To recommend tailored travel plans and experiences based on your preferences.

• Marketing and Promotional Purposes: To inform you about new services, special offers, and other information that may be of interest to you, but only with your consent.

• Compliance with Legal Obligations: To meet regulatory requirements, such as tax laws, and ensure safety and security measures.

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4. Legal Basis for Processing Personal Data

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Under the GDPR, we rely on the following legal grounds for processing your personal data:

• Consent: When you provide explicit consent for marketing communications or other non-essential services.

• Contract Performance: When we process your data to fulfill our contractual obligations, such as completing bookings and personalising travel plans.

• Legitimate Interests: For processing necessary to improve our services and operate our website efficiently, as long as your rights and interests do not override these.

• Legal Obligation: When we are required to comply with laws, such as retaining payment records for tax purposes.

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5. How We Share Your Personal Data

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We do not sell or rent your personal data. However, we may share your data in the following cases:

• Third-Party Service Providers: We share personal data with trusted third-party vendors who provide essential services, such as payment processing, travel booking systems, and customer service platforms. These providers act as data processors and are bound by strict confidentiality agreements.

• Legal Obligations: If required to do so by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred to the new entity.

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6. Data Security

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We use industry-standard measures to protect your personal data against loss, misuse, and unauthorised access. This includes encryption, secure hosting environments, and regular security audits. However, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights Under the GDPR

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As a user based in the European Union, you have the following rights regarding your personal data:

• Right of Access: You have the right to request access to the personal data we hold about you.

• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

• Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data, provided it is no longer necessary for the purposes for which it was collected.

• Right to Restriction of Processing: You can ask us to restrict how we process your personal data in certain circumstances.

• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

• Right to Object: You can object to the processing of your personal data when processing is based on our legitimate interests or for direct marketing purposes.

• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us at info@voyagetimes.net.

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8. Data Retention

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We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your personal data, you can request this, and we will take appropriate steps in compliance with applicable laws.

 

9. International Data Transfers

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Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may not have the same data protection laws as your country. In such cases, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses approved by the European Commission, to protect your privacy.

 

10. Cookie Policy

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We use cookies to collect information about your browsing activities to enhance your experience on our website. You can control your cookie preferences through your browser settings.

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10.1 Types of Cookies We Use:

• Essential Cookies: These are necessary for the operation of our website (e.g., logging into secure areas).

• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and understand how visitors move around our website, improving functionality.

• Targeting Cookies: These record your visit to our website, the pages you have visited, and the links you have followed, to provide relevant advertisements.​

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11. Changes to This Privacy Policy

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We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

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12. Contact Information

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If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under the GDPR, please contact us at:

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VoyageTimes
Email: info@voyagetimes.net

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.